I can tell you, I really, really like this gym.NEW)/Rect/Resources/ProcSet>/Rotate 0/Subtype/Form>stream “It’s two minutes from my house and it’s right next door to my kids’ school,” she said. She likes the presentation at the Around the Clock Fitness gym near San Carlos Park, which is also closer to her home in the Island Park neighborhood in south Lee. She wasn’t happy with her previous gym, which she said wasn’t clean. Meredith Cronin, 40, hasn’t had any complaints since joining Around the Clock Fitness in July. “Just because a company gets a complaint doesn’t mean it’s a bad company,” he said. In addition to looking at the breakdown of complaints, people should consider the size of the company and how it addresses complaints when deciding whether or not to do business with it, said John Zajac, a Better Business Bureau spokesman in Clearwater. “We’re an 8-year-old company with 30,000 active members, with over 125,000 visits every single month, so 36 complaints over eight years and tens of millions of visits is a pretty low percentage,” Fay said. Around the Clock, which does not have a partnership with the bureau, currently has no official rating while it addresses a handful of previously closed complaints. One rough spot Fay is looking to correct is his company’s standing with the Better Business Bureau, which dinged Around the Clock for a pattern of complaints about cancellation difficulties and contracts changing without members’ knowledge. “Anyone who’s received a Purple Heart works out here for free,” said Rebecca Messer, 29, the gym’s general manager.Īround the Clock Fitness also has a charitable arm - Around the Clock Caring - which provides transitional housing, employment training and mentoring to families struggling with homelessness in the communities where their gyms are located. There are additional costs for personal training and boot camp and cross training classes. They also have special rates for military members, veterans and “hometown heroes” - teachers, doctors, nurses, police officers. Memberships are $29 a month on a 12-month contract or $39 a month for a more flexible month-to-month option. to have the same experience as those who workout at 2 p.m.
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It’s safer that way, Fay said, and it also allows members who exercise at 2 a.m. There’s also a deli near the front desk that sells wraps, sandwiches, smoothies and other healthy fare.Īround the Clock Fitness gyms are open 24 hours a day, 365 days a year, and unlike smaller key card gyms, they’re staffed at all times.
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They offer a free kids club for members, so children can play while their parents exercise.
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“We’re expanding as quickly as makes sense.”Īs Fay sees it, the Around the Clock model is all about giving people a great value and top-notch customer service.Īt 40,000 square feet, the Around the Clock Fitness in San Carlos Park is one of the biggest in Southwest Florida, with large spaces for free weights and cardio equipment, along with an outdoor workout space and separate yoga, spin and group exercise rooms. “Our growth has accelerated because we’re ready, and the model works, and we know what we’re doing, and every time we open a new club it gets a little bit cleaner, as it should,” he said. He intends to use that same steady-as-she-goes approach as he continues growing in Florida, and then nationally.
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When Fay opened his first gym, it took him the better part of five years to improve the model to the point where he was comfortable expanding. He’s also looking south at Bonita Springs and eventually the Naples area.Īt some point, he said, he’d like Around the Clock to have a national presence, though he’s in no rush. He’s close to announcing the location of his next gym, in Sarasota, and is aggressively looking to hopscotch his way up to Bradenton. 41 and Alico Road near San Carlos Park.Īnd Fay is nowhere near done growing his business. His most recent gym opened during the summer at U.S. Seven years later, at 36, Fay is the owner of five large Around the Clock Fitness gyms with about 30,000 members in Lee and Charlotte counties, going head-to-head with some of the titans in the fitness industry.
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That’s what he did, opening his first Around the Clock Fitness in Cape Coral in 2008. “I said, ‘what if I took all of my collective visions and put it into one model and see what happens?’” “It became frustrating to know my vision was being piecemealed,” said Fay, who is originally from Rhode Island but moved to Southwest Florida in 2002.
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He might bring a client 10 ideas, and they would only implement a few of them. When Derik Fay first got into the health club consulting business more than 10 years ago, he never intended to own his own gym.īut as a consultant, he struggled with lack of control.